Refund policy

【Returns & Refunds Policy】

■ General Policy

  • We do not accept returns or refunds for reasons attributable to the customer (e.g., change of mind, ordering the wrong item, differences in size or color perception).

  • We will only respond in cases deemed to be an initial defect. Please carefully review the conditions and procedures below.

■ Definition of Initial Defect (Examples)

  • Damage, missing items, or incorrect items upon delivery.

  • Clear manufacturing defects that prevent normal use.

The following are not considered defects:

  • Natural variations inherent to materials or hand-carved products (color tone, inclusions, cloudiness, fine lines or cracks, slight shape differences).

  • Slight dark shadows or color differences at joints or adhesive areas.

  • Differences in color appearance due to monitor settings, minor scuffs, or manufacturing marks.

  • Minor scratches or tarnish due to the aging of vintage items (within the range stated in product descriptions).

■ Notification Deadline

  • You must contact us within 3 days of receiving the product (including the delivery date).

  • Requests made after this period will not be accepted.

■ Conditions for Acceptance

  • The item must be unused (no signs of wear, outdoor use, water damage, or scent from perfume/cosmetics).

  • All accessories, tags, and packaging must be in the same condition as delivered.

  • Returns without prior notification will not be accepted.

■ Procedure

  1. Contact us within 3 days of receipt with your order number, a description of the defect, and photos showing the packaging and product condition (video of unboxing if possible).

  2. Upon confirmation, we will provide the return address and instructions. Please return the item by cash-on-delivery or via the method we specify.

  3. After inspection, we will process an exchange (if stock is available) or a refund.

■ Refund & Exchange Handling

  • Exchanges will be prioritized. If the same item is unavailable, we will issue a refund.

  • Refunds will be made via the original payment method. Depending on your card issuer, it may take several days to weeks to reflect.

  • Customs duties, import taxes, and brokerage fees for international orders are non-refundable.

  • If the item is returned due to customer reasons (e.g., refusal of delivery, long-term absence, incorrect address), the cost of re-shipping will be borne by the customer.

■ Cases Where Returns/Exchanges Will Not Be Accepted

  • Requests made more than 3 days after delivery, used or damaged items, or returns without prior notice.

  • Sale items, or vintage items returned due to conditions already stated in the product description.

  • Requests based on reasons listed in “Not considered defects” above.

■ Contact

  • For any questions or concerns, please contact us via the “Contact” section at the bottom of our website. We will respond during business hours.